Returns & Exchanges

At Palmtreeshopping, we prioritize the freshness and safety of our food products. If you receive a damaged or incorrect item, we offer a hassle-free return or replacement within 7 days of delivery.

1

Contact Support

Email our customer service team with your order number and a brief explanation of the issue regarding your perishable or non-perishable items.

2

Submit Documentation

For quality assurance and health safety compliance, please attach clear photos showing the product condition and the expiration date on the packaging.

3

Awaiting Approval

Our quality control team will review your request within 48 hours to ensure it meets our food safety guidelines for a refund or exchange.

4

Receive Resolution

Once approved, we will either dispatch a fresh replacement immediately or issue a full credit to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing